Technology and business services

DEXTRA ADVISORY

A business lens for the sector.

Revenue expansion should be assessed alongside customer retention, cost to serve and organisational capacity. A recurring contract does not, by itself, remove commercial risk.

For a transaction or strategic plan, it is useful to examine key-person dependence, intellectual property, data quality and technology integration. The aim is to understand which capabilities can scale and which require investment or organisational change.

• Recurrence, retention and customer concentration
• Scalability, margin and cost to serve
• Intellectual property, data and key people